Customer Service & Technical Support

Welcome to M&R Customer Service and Technical Support. We're proud to be providers of the finest service and support in the industry. You know us as the world’s largest manufacturer of screen printing equipment. What you may not know is that M&R began as a service provider—and Unmatched Customer Service remains one of our core principles.

Our Technical Support is available around the clock every day of the year. We have service centers in Asia, Europe, and North America; and we have skilled technicians in over 40 countries on six continents. In fact, M&R has more service technicians than any other manufacturer, and more technicians in more places means faster response.

Not only are our technicians highly skilled and equipped with superior tools, they’re the most knowledgeable about M&R equipment. Laptops with wireless internet access—backed by M&R’s sophisticated Service Central Network—provide our technicians with location mapping; parts lookup; parts-shipment tracking; product manuals; equipment repair history; and equipment software updates. Our technicians can even shoot still photos & video, upload them to M&R’s database, and consult with service managers and other technicians in real time.

All of this leads to faster response and faster repair, supporting our goal of getting your equipment back online as fast as possible at the lowest cost. And M&R’s Preventive Maintenance Service helps minimize the chance you’ll have problems in the first place.