This Is Why Screen Printers Rely on M&R Technical Service.
M&R has the most highly skilled technicians in the screen printing industry. They receive extensive training on M&R equipment and best practices regarding periodic maintenance and machine repair. Email bulletins and annual workshops keep technician knowledge and skills up to date.
Authorized service on M&R equipment is available only from M&R technicians. No other repair service has the depth or breadth of knowledge and skill found in M&R’s Technical Service Department. If you want your equipment properly maintained for long life - or repaired right the first time - there’s only one choice: M&R
Only M&R provides 24/7/365 service. No other screen printing manufacturer does that. We're committed to being where you need us when you need us.
M&R has over 50 field technicians in the United States alone. Other manufacturers have just a few. That means faster response when it comes to keeping your equipment in top shape - or in getting it back up and running quickly.
Service Central is M&R's computer-based knowledge and dispatch system. It's based on the nationwide 911 approach to requests for assistance. Its database combines M&R's vast array of technical documents; each technician's skill and familiarity with various pieces of M&R equipment; and the physical location of every M&R field technician. This ensures the fastest dispatch of the technician best-equipped to respond to your needs.
When a service request comes into M&R's Service Central, the system automatically identifies and schedules a technician based on technician location, technician experience with the equipment in question, and the urgency of the problem. When special needs arise, dispatch supervisors can override the system to send a different technician - or multiple technicians.
M&R's exhaustive technical knowledge database is unsurpassed in the industry. Not only does it include user manuals and repair guides on M&R equipment, it includes from component-makers' proprietary manuals that aren't available to other repair services. And M&R's knowledge database also includes white papers on specific maintenance and repair procedures. No other technical service department is so well positioned with the materials necessary for fast and complete repairs.
M&R's Service Central system keeps track of every piece of equipment M&R sells. Every maintenance visit (including the specific maintenance performed) is recorded, as is every repair procedure and every part installed. Technicians can even upload photos and videos to assist technicians on future visits. Not only does this database help keep equipment performing at peak levels and speed and simplify future maintenance and repair, it helps keep the resale value of M&R equipment the highest in the industry.
Service Central maintains an extensive database on each field technician. This includes training, skill sets, and equipment the technician has worked on previously. It's all designed to get the right technician to your location in the shortest amount of time.
M&R Technicians back their work with genuine OEM parts. With other repair services, you don't know what you're getting. And only M&R maintains a vast warehouse of replacement parts and supplies, ensuring the right part will be available when you need it.
For a quick tutorial on using the store, click here.
M&R sends customers automated reminders 24 hours in advance of scheduled technician visits for maintenance, repair, or installation. And for those who wish to pay by credit card, M&R has instituted real-time credit card processing.
M&R's communication system enables supervisors and technical specialists to assist field technicians - in real-time - with documents, schematics, and advice when unusual issues arise.
We're proud to be providers of the finest service and support in the screen printing industry.
You know us as the world's largest manufacturer of screen printing equipment. What you may not know is that M&R began as a repair service for screen printing machines made by others - and Unmatched Customer Service remains one of our core principles.
Technical Support for M&R screen printing equipment is available around the clock every day of the year. We have customer service centers in Asia, Europe, and North America; and we have highly-skilled screen printing technicians in over 50 countries on six continents. In fact, M&R has more service technicians than any other manufacturer of screen printing machines, and more technicians in more places means faster response.
Not only are our technicians highly skilled and equipped with superior tools, they're the most knowledgeable about M&R screen printing equipment. Laptops with wireless internet access - backed by M&R's sophisticated Service Central Network - provide our technicians with location mapping; parts lookup for screen printing equipment; parts-shipment tracking; product manuals; equipment repair history; and equipment software updates. Our technicians can even shoot still photos & video, upload them to M&R's database, and consult with service managers and other technicians in real time.
All of this leads to faster response and faster repair of your manual or automatic screen printing press, electric or gas conveyor dryer, flash dryer, or other screen printing machine, supporting our goal of getting your screen printing equipment back online as fast as possible at the lowest cost. And M&R's Preventive Maintenance Service helps minimize the chance you'll have problems in the first place.
Only M&R provides 24/7/365 service