Privacy Policy
Effective Date: April 2016
Last Updated: January 2025
At M&R Printing Equipment, Inc. ("M&R," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mrprint.com and any related services.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website.
1. Information We Collect
Personal Information You Provide
When you register on our website, request information, or contact us, we may collect:
- Name
- Email address
- Phone number
- Company name
- Mailing address
- Account credentials
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookie data (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process your requests for product and company information
- Communicate with you about inquiries and orders
- Send newsletters and promotional materials (with your consent)
- Improve our website, products, and services
- Analyze website usage and trends
- Ensure website security and prevent fraud
- Comply with legal obligations
Legal Basis for Processing (EU/EEA Users):
- Consent: For marketing communications and non-essential cookies
- Legitimate Interest: For website analytics, security, and improving our services
- Contractual Necessity: To fulfill your requests and provide services
- Legal Obligation: To comply with applicable laws
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Service Providers: Third parties who assist us with website hosting, analytics, email delivery, and other business operations (subject to confidentiality obligations)
- Analytics Partners: Google Analytics (see Section 5)
- Advertising Partners: Meta/Facebook Pixel for advertising measurement (see Section 5)
- Legal Requirements: When required by law, subpoena, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Affiliates: Other M&R Companies for internal business purposes
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion or 3 years of inactivity |
| Marketing preferences | Until you unsubscribe |
| Cookie data | See Section 5 for cookie durations |
| Transaction records | 7 years (legal requirement) |
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website traffic, and deliver targeted advertising.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
sid |
Session management and authentication | 7 days |
cid |
Shopping cart identification | 1 year |
uname |
Remember-me login functionality (encrypted) | 10 years |
cookie_consent |
Stores your cookie preferences | 1 year |
Functional Cookies
These cookies enable enhanced functionality and personalization.
| Cookie | Purpose | Duration |
|---|---|---|
lang |
Stores your language preference | 10 years |
cmpe |
Equipment comparison list | 7 days |
cmpes |
Equipment specifications comparison | 7 days |
cmpp |
Product comparison list | 7 days |
Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique users | 2 years |
_ga_* |
Google Analytics | Maintains session state | 2 years |
Targeting/Advertising Cookies
These cookies are used to deliver relevant advertisements and measure campaign effectiveness.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_fbp |
Meta/Facebook | Tracks visits for ad targeting | 90 days |
Managing Your Cookie Preferences
When you first visit our website, you will see a cookie consent banner where you can:
- Accept All: Enable all cookies
- Essential Only: Accept only necessary cookies
- Customize: Choose which cookie categories to enable
You can change your preferences at any time by clicking the cookie settings button (gear icon) in the bottom-left corner of any page.
You can also control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
All Users
- Access the personal information we hold about you
- Request correction of inaccurate information
- Unsubscribe from marketing communications
- Delete your account
European Economic Area (EEA) / UK Users (GDPR)
Under the General Data Protection Regulation, you have the right to:
- Access: Obtain a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Revoke consent at any time (without affecting prior processing)
- Lodge a Complaint: File a complaint with your local data protection authority
California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act and California Privacy Rights Act, you have the right to:
- Know: Request disclosure of personal information collected, used, and shared
- Delete: Request deletion of your personal information
- Correct: Request correction of inaccurate information
- Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising
- Non-Discrimination: We will not discriminate against you for exercising your rights
Categories of Personal Information Collected:
- Identifiers (name, email, IP address)
- Commercial information (products viewed, inquiries)
- Internet activity (browsing history, cookies)
- Geolocation data (approximate, from IP address)
To Exercise Your Rights:
Contact us using the information in Section 11. We will respond within 30 days (GDPR) or 45 days (CCPA).
Other US State Privacy Laws
Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws have similar rights. Contact us to exercise your rights.
7. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our website, you consent to this transfer.
For EEA/UK users, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection for data transfers.
8. Data Security
We implement commercially reasonable security measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
9. Business-to-Business Website
Our website and services are intended for business customers and industry professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Data Controller:
M&R Printing Equipment, Inc.
440 Medinah Rd.
Roselle IL, 60172
Email: info@mrprint.com
Phone: 1-800-736-6431
For EEA/UK users, you may also contact your local data protection authority.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.
For material changes, we will notify you by:
- Posting a notice on our website
- Sending an email (for registered users)
Your continued use of our website after changes constitutes acceptance of the updated policy.
Summary of Key Updates from Previous Policy
- Added specific cookie information - Listed all cookies with purposes and durations
- Added GDPR compliance - Legal basis, user rights, data controller info
- Added CCPA/CPRA compliance - California-specific rights and disclosures
- Added cookie consent mechanism - Reference to banner and settings button
- Added data retention periods - Clear retention schedule
- Added third-party disclosures - Google Analytics, Facebook Pixel
- Added international transfer provisions - For EU users
- Updated contact section - For privacy rights requests
- Added B2B disclaimer - Clarifies site is for business customers
- Added effective/updated dates - For transparency
M&R proves why they are the leader when it comes to printing equipment.
We have been using our new I-Image STE for about 2 weeks now and it works great. Installation and training was a breeze, could not have been easier. It is the biggest time saver we have ever added to our process. We are printing and exposing screens in less than 90 seconds. Not only does it eliminate film cost completely, it produces screens faster and reduces setup time at the press. On top of that we are holding greater detail than ever before.
Once again M&R proves why they are the leader when it comes to printing equipment. Great job guys!
i-Image ST is the biggest improvement to prepress we’ve ever seen.
Our new i-Image ST is the biggest improvement to prepress we’ve ever seen. It’s eliminated our need for film, and unlike film, digital images are easy to store and retrieve, making blown-screen replacement a snap.
i-Image ST has improved our screen quality, increased screen-generation speed, and reduced cost. Screen production is way up because we’ve cut exposure times by 75%. And i-Image has virtually eliminated post-processing screen touch-ups. We could never produce screens of this quality—or at this speed—the conventional way. Our CTS screens are unmatched.
Multi-screen jobs come out perfectly registered, and since i-Image ST pre-registers screens for Tri-Loc, our entire prepress process, from screen prep to registration, has been cut dramatically.
Our i-Image ST will probably end up being one of the fastest returns on investment we’ve ever had.
The Gauntlet III is a beast and is built to run 24/7/365.
We have had our Gauntlet III in production for nearly 3 months and have been thrilled with the machine. We have already put over 120,000 impressions on the machine and it is still going strong. We have found that the individual off-contact for each printhead helps with various printing techniques. It is also a plus to be able to adjust in 1/16” increments when needed. Our first job was a 9-color on dark apparel with a 17” print stroke and one flash. We were able to run the machine comfortably at 920 pieces per hour. The addition of the laser for print placements has saved us valuable time where we used to mark our pallets with a T-Square. The touchscreen interface is very user friendly and easy to make adjustments when needed.
Having a built-in maintenance schedule [M&R’s Maintenance Minder™] for the machine is another perk and allows management to easily assure that the presses are being properly maintained. We have not had any problems to date with the machine but are at ease knowing that all parts that we could ever need are able to be overnighted to us.
Overall, we have seen an increase in our production numbers due to the efficiencies gained with the newest technology on the market. We are able to run as fast as we can clear a screen and dry our underbase.
Simply put, the Gauntlet III is a beast and is built to run 24/7/365.
The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch.
The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch. Matched up with the Mini Sprint 2000 and the Red Chili's, we are able to triple our workload easily. This press is the easiest press to set up and do a large order with, and take down is a breeze.
Amazing service on such a great product.
Any shops out there can feel free to give us a call at (403) 887-3388 if you need any other reviews on this product.
The Sprint 3000 Is Superb
The Sprint 3000 is superb and we are really, really happy with it. We've got the recipes dialed in for our inks now and it's running great. We have noticed improvements in the finish on our plastisols, too. They seem to be coming through much softer. Assuming it's because we are much more efficiently curing than with the electric curers!