A frantic call in the middle of the night is always met on the other end of the line by an experienced member of their service staff who expertly diagnoses my issue, and starts the process of solving our problem.
No matter the age, or oddball part, the parts department makes sure I’ll have what I need the next morning. My printing crew hardly misses a beat and we don’t miss the deadline. That makes for happy customers and makes me appreciate M&R more and more every year. We rest easy knowing people like Dan Goldberg and the rest of the service and parts departments are working hard for us behind the scenes every day.
Once again M&R proves why they are the leader when it comes to printing equipment. Great job guys!
i-Image ST has improved our screen quality, increased screen-generation speed, and reduced cost. Screen production is way up because we’ve cut exposure times by 75%. And i-Image has virtually eliminated post-processing screen touch-ups. We could never produce screens of this quality—or at this speed—the conventional way. Our CTS screens are unmatched.
Multi-screen jobs come out perfectly registered, and since i-Image ST pre-registers screens for Tri-Loc, our entire prepress process, from screen prep to registration, has been cut dramatically.
Our i-Image ST will probably end up being one of the fastest returns on investment we’ve ever had.
Having a built-in maintenance schedule [M&R’s Maintenance Minder™] for the machine is another perk and allows management to easily assure that the presses are being properly maintained. We have not had any problems to date with the machine but are at ease knowing that all parts that we could ever need are able to be overnighted to us.
Overall, we have seen an increase in our production numbers due to the efficiencies gained with the newest technology on the market. We are able to run as fast as we can clear a screen and dry our underbase.
Simply put, the Gauntlet III is a beast and is built to run 24/7/365.