To our valued customers and dealers:
At the M&R Companies, health and safety of our customers, employees, and business partners is our number one priority. We know everyone is experiencing concern and uncertainty related to the spread of COVID-19. During this challenging time, we remain committed to supporting our customers and dealers as we navigate this rapidly-changing situation.
On Friday, March 20th, Illinois Governor J.B. Pritzker issued a “stay at home” order, requiring non-essential businesses to suspend operations at their facilities from Saturday, March 21st at 5:00pm through April 7th. Although the M&R Companies headquarters will remain closed and are unable to ship products, we will continue to provide sales support, technical support and customer service on a limited scale during this suspension.
In response to the COVID-19 outbreak and the suspension, M&R has asked all service techs and operations personnel to work remotely from their home offices. We will provide remote assistance to our valued customers to the best of our ability during these challenging times.
If you are trying to reach M&R, and have any difficulties through our main number — 1‑630‑858‑6101 — or customers in need of technical assistance, you can reach out to us at:
Main Service Number: 1-800-483-8765
Main Service Email: firstname.lastname@example.org
After-Hours Service Number (5:00pm – 8:00am CST): 1-630-462-4715
Digital Service Number: 1-847-410-3500
We will be providing you with regular updates through emails and videos through our social media channels. If you haven’t, make sure you subscribe to M&R’s YouTube channel and “ring the bell” to make sure you are notified when we publish new and important updates.
Thanks for your patience during this difficult time. We greatly value each and every one of our customers, employees, and associates so we hope by taking these steps this challenge can be resolved faster for everyone.
The M&R Companies
M&R is the world's largest manufacturer of screen printing equipment, with production facilities in Roselle, Illinois, USA, and in Wojnicz, Poland. With distributors and skilled technicians in over 40 countries on six continents, we're able to provide the finest service and support in the industry.
For more information, contact us at:
- Phone 630-858-6101
- Fax 630-858-6134
- Toll Free 800-736-6431
- Phone (Outside USA) +1-847-967-4461
- Fax (Outside USA) +1-630-858-6134
- Outside Normal Hours 630-462-4715