Service & Support
M&R's customer service, technical support, and parts departments are superior in every way. M&R technicians are the most highly-skilled, best
supported in the
industry, and M&R has more of them than any other manufacturer of screen printing equipment.
Service Central is M&R's computer-based knowledge and
dispatch system. It's based on the nationwide 911 approach to requests for assistance. Its database
combines M&R's vast array of technical documents; each technician's skill and familiarity with various pieces of M&R equipment; and the physical location of
every M&R field technician. This ensures the fastest dispatch of the technician best-equipped to respond to your needs.
Service Central system keeps track of every piece of equipment M&R sells. Every maintenance visit
(including the specific maintenance performed) is recorded, as is every repair procedure and every part installed. Technicians can even upload photos and
videos to assist technicians on future visits. Not only does this database help keep equipment performing at peak levels and speed and simplify future
maintenance and repair, it helps keep the resale value of M&R equipment the highest in the industry.
M&R's exhaustive technical knowledge database is unsurpassed in the industry. It includes user manuals and repair guides on M&R equipment, as well as details
from component-makers' proprietary manuals that aren't available to other repair services. And M&R's knowledge database also includes white papers on specific
maintenance and repair procedures. No other technical service department is so well positioned with the materials necessary for fast and complete
repairs.
M&R has the most highly skilled technicians in the
screen printing industry. They receive extensive training on M&R equipment and best practices regarding
periodic maintenance and machine repair. Email bulletins and annual workshops keep technician knowledge and skills up to date.
Authorized service on M&R equipment is available only from M&R technicians. No other repair service has the depth or breadth of knowledge and skill found in
M&R's Technical Service Department. Only M&R provides 24/7/365 service. No other screen printing manufacturer does that. M&R is committed to being where you
need us when you need us.
M&R has over 50 field technicians in the United States alone. Other manufacturers have just a few. That means faster response when it comes to keeping customer
equipment in top shape—or in getting it back up and running quickly.
Finally, M&R Technicians back their work with genuine OEM parts. With other repair services, you don't know what you're getting. And only M&R maintains a vast
warehouse of replacement parts and supplies, ensuring
the right part will be available when you need it.
i-Image ST is the biggest improvement to prepress we’ve ever seen.
Our new i-Image ST is the biggest improvement to prepress we’ve ever seen. It’s eliminated our need for film, and unlike film, digital images are easy to store and retrieve, making blown-screen replacement a snap.
i-Image ST has improved our screen quality, increased screen-generation speed, and reduced cost. Screen production is way up because we’ve cut exposure times by 75%. And i-Image has virtually eliminated post-processing screen touch-ups. We could never produce screens of this quality—or at this speed—the conventional way. Our CTS screens are unmatched.
Multi-screen jobs come out perfectly registered, and since i-Image ST pre-registers screens for Tri-Loc, our entire prepress process, from screen prep to registration, has been cut dramatically.
Our i-Image ST will probably end up being one of the fastest returns on investment we’ve ever had.
The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch.
The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch. Matched up with the Mini Sprint 2000 and the Red Chili's, we are able to triple our workload easily. This press is the easiest press to set up and do a large order with, and take down is a breeze.
Amazing service on such a great product.
Any shops out there can feel free to give us a call at (403) 887-3388 if you need any other reviews on this product.
M&R makes the most high quality screen printing equipment in the world.
M&R makes the most high quality screen printing equipment in the world. Even with that said, parts get old and can wear out. Usually, at the worst possible time. It’s times like those that we’re glad we chose M&R as our equipment manufacturer. Even years after the sale, we can count on M&R 24/7. They are part of the fabric that is Ink Brigade. An instrumental partner in our success.
A frantic call in the middle of the night is always met on the other end of the line by an experienced member of their service staff who expertly diagnoses my issue, and starts the process of solving our problem.
No matter the age, or oddball part, the parts department makes sure I’ll have what I need the next morning. My printing crew hardly misses a beat and we don’t miss the deadline. That makes for happy customers and makes me appreciate M&R more and more every year. We rest easy knowing people like Dan Goldberg and the rest of the service and parts departments are working hard for us behind the scenes every day.
The Gauntlet III is a beast and is built to run 24/7/365.
We have had our Gauntlet III in production for nearly 3 months and have been thrilled with the machine. We have already put over 120,000 impressions on the machine and it is still going strong. We have found that the individual off-contact for each printhead helps with various printing techniques. It is also a plus to be able to adjust in 1/16” increments when needed. Our first job was a 9-color on dark apparel with a 17” print stroke and one flash. We were able to run the machine comfortably at 920 pieces per hour. The addition of the laser for print placements has saved us valuable time where we used to mark our pallets with a T-Square. The touchscreen interface is very user friendly and easy to make adjustments when needed.
Having a built-in maintenance schedule [M&R’s Maintenance Minder™] for the machine is another perk and allows management to easily assure that the presses are being properly maintained. We have not had any problems to date with the machine but are at ease knowing that all parts that we could ever need are able to be overnighted to us.
Overall, we have seen an increase in our production numbers due to the efficiencies gained with the newest technology on the market. We are able to run as fast as we can clear a screen and dry our underbase.
Simply put, the Gauntlet III is a beast and is built to run 24/7/365.
The Sprint 3000 Is Superb
The Sprint 3000 is superb and we are really, really happy with it. We've got the recipes dialed in for our inks now and it's running great. We have noticed improvements in the finish on our plastisols, too. They seem to be coming through much softer. Assuming it's because we are much more efficiently curing than with the electric curers!